Returns policy

We want you to be happy with your order. This policy explains how returns and exchanges work.

Returns window

[Add how many days customers have to request a return.]

Items that cannot be returned

[List any items that cannot be returned for hygiene or safety reasons, such as opened personal care items.]

Condition of returned items

[Explain the condition items must be in, for example unused and in the original packaging.]

How to request a return

Contact us through our contact page with your order reference and the item you would like to return, and our team will explain the next steps.

Refunds

[Explain how and when refunds are issued once a return is received.]

Damaged or incorrect items

[Explain what customers should do if an item arrives damaged or is not what they ordered.]